Admissions CRM Administrator

Summary:

We are seeking an experienced and proactive Admissions CRM Administrator to join our team. The ideal candidate will have hands-on experience with Slate CRM, along with a positive attitude, strong problem-solving skills, and an energetic, collaborative approach.

Reporting to the Director of Admissions & Recruitment, the Admissions CRM Administrator will play a key role in managing, optimizing, and expanding the Slate CRM environment to meet the evolving needs of the admissions office. This position will focus on enhancing operational workflows, ensuring data integrity, and developing solutions that align with the institution’s enrollment strategies for undergraduate, graduate, postgraduate, and non-degree programs.

Essential Duties and Responsibilities:

• Customization, builds applications, creates forms, queries, and reports to support all stages of the admissions cycle
• Manage annual application preparation, including updates and configuration for each admissions cycle
• Builds and maintains import processes for external data sources, ensuring timely and accurate reconciliation of all name acquisition data
• Design and manage portals to support admissions and recruitment efforts
• Identify opportunities for enhancements and recommend technical solutions that support operational efficiency and strategic goals
• Manage data integrations and assist with error correction in the feed of data between systems, vendor files, and site-specific forms that insert records into the system. Develop in-depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessary
• Collaborate with the Admissions team to implement and optimize automated communication workflows, including segmentation, personalization, testing, and deployment
• Manage population groups and deliver targeted outreach campaigns
• Run regular audits to maintain data integrity and ensure best practices in system maintenance
• Provide high-quality customer service by answering the Admissions Office’s main phone line and assisting with inquiries as needed
• Perform other related duties as directed by Admissions & Recruitment Director

Qualifications:

• Bachelor’s degree in technology, business, management, or related discipline
• Experience integrating and managing Slate CRM
• Excellent verbal communication skills to clearly convey information in-person and over the phone
• Skill in writing clear and concise, correspondence, memos, and e-mails
• Demonstrated ability to multi-task and work in an extremely fast paced environment
• Attention to detail and strong organization skills
• Self-starter, resourceful, and naturally hospitable
• Ability to maintain effective working relationships and collaborate with others to achieve common goals